If the person who claimed your business has left and nobody else has access, the route OpenAI provides is Dispute ownership. It is far easier to prevent this than to fix it, so the second half of this page matters more than the first.
How does Dispute ownership work?
OpenAI describes these steps for a business that has already been claimed.
- Open the business's profile
- Select the more options menu
- Select Dispute ownership
- Follow the prompts to verify with Persona that you are authorized to represent the business
Does a dispute affect how you appear?
OpenAI says claiming a profile or disputing ownership does not change its visibility in ChatGPT. The dispute is about who manages the information.
How do you prevent it?
- Claim with an account that belongs to the owner or a long-term officer of the business
- Add a second teammate on the day the claim is approved
- Keep a one page access record: who is admin, who can edit, when each was added
- Review that record whenever someone joins or leaves
What does Hi Dev leave behind?
Every setup we do ends with that access record in your own drive, so the answer to who holds the profile is written down and not in one person's memory.
Where these facts come from. Platform details were checked against OpenAI's help article, Setting up your business on ChatGPT, on November 11, 2026. The product is in beta and the rules change.
Hi Dev is an independent software studio. We are not affiliated with, endorsed by, or part of OpenAI. Eligibility, verification, and approval are decided by OpenAI.